On Saturday, June 7, Erie Insurance’s Information Security team identified unusual network activity. They took immediate action to respond to the situation to safeguard systems and data. Since then, they have continued to take protective action for the security of systems.
Erie has made consistent progress toward resuming normal operations and have safely and securely reconnected key business systems and applications, including online account access for customers.
Currently, there is no evidence of ransomware and no indication of ongoing threat actor activity. They are working diligently to identify what, if any, data may have been affected during this incident. The investigation is ongoing, and we will continue to provide updates as we have more information. You may utilize Erie’s newsroom site for ongoing updates.
If you have any questions or concerns, please give our office a call. Our team is eager to help in any way we can! 717.432.5595
Policy Changes or Reporting a Claim
ERIE systems are back up and running. Our team is working diligently through the backlog of requests received during the outage. If you made a request or asked for a call back during this time, you should be hearing from us shortly if not already. Please let us know if there is an urgent matter that needs your attention immediately by calling our office – (717) 432-5595.
Billing: Home, Auto, Business
Any unpaid installments (from 6/7/2025 – 7/7/2025) will be included with the Insured’s next debit or invoice, and the amount due will be reflected on the debit withdrawal notice or invoice.
You may avoid a 2-month installment at next installment date by calling our agency to make a manual payment – 717.432.5595 or Erie’s Customer Care team directly at – 1.800.458.0811
You can also make a payment through your online account or Erie’s one time payment link.
Please note: manual payments must be made 10 days prior to the withdrawal date.
Policies will not be cancelled due to the EFT payment not processing or mailed checks not being processed during the network outage.
Please contact our office so that we can note your attempt to make payment. When Erie’s billing system is back up, we will call you back regarding the payment. During this outage, Erie Insurance will not call or email customers to request payments. Do not click any links from unknown sources or provide your personal information by phone or email.
Keeping You Informed
We are in constant communication with Erie Insurance and will keep you updated with any information they share regarding the status of data during the event. Our goal is to ensure you are well-informed and confident in the steps being taken to resolve the situation.
Reach Out Anytime
Please do not hesitate to call us with any concerns. Our dedicated team is here to assist you, and we are committed to ensuring your experience remains as seamless as possible despite the current challenges.
We look forward to continuing to serve you with the highest level of care and dedication. We appreciate your patience and understanding. Call our office with any questions you may have .
